Otis Instruments offers Service Programs for both end users and distributors.
- Service Program appointments must be scheduled with the Service Department Manger.
- A purchase order must be received by the Service Department Manager prior to the technician's departure for the appointment–no exception.
- Weekend and holiday emergencies are subject to doubled rates.
- All out of country travel will be charged at actual cost and must be reimbursed by the customer. Charged items include (but are not limited to): airfare, rental vehicle, gas, hotel, and food.
The Commission Report
The Commission Report provides the end-user with an on-site certification and report stating that the Otis Instruments system has been properly installed (according to the stated needs of the end-user and Otis Instruments' standards).
Dealer/Distributor Support Service
The Dealer/Distributor Support Service provides on-site technical support for Dealers and Distributors.