Contact us

Otis Sales & Support

Have questions about our gas detection systems? Send us a message and our technical team will be in touch.

301 South Texas Avenue, Bryan, TX 77803
Sales@otisinstruments.com
Service@otisinstruments.com
RMA@otisinstruments.com
+1 (979) 776-7700
Fax: (979)-776-7719

RMA (Return Merchandise Authorization) Request

Initiate a seamless return for factory repairs, warranty evaluations, or recalibration by completing an RMA request. Submitting your unit details, serial numbers, and reason for return upfront ensures your equipment is swiftly received, tracked, and serviced by our Bryan, Texas manufacturing technicians.

Company Name *

Return Shipping Address *

Street Address

Street Address Line 2

City *

State *

Quantity the RMA

Zip Code *

Country *

Customer Name *

First & Last Name

Customer Phone Number *

Area Code - Phone Number

Customer Email Address *

example@example.com

Eligible Items for Repair - Item 1 *

Part and Serial Number

Quantity *

Issue Description *

(In Detail)

Item 2

Part and Serial Number

Quantity

Issue Description

(In Detail)

Item 3

Part and Serial Number

Quantity

Issue Description

(In Detail)

Do you agree to the terms and conditions of this form? *

I understand that once the repair RMA is quoted, I must respond within 30 days with a PO or the RMA will be returned unrepaired and that I will be invoiced for the cost of the returned shipment. *

I understand

Locations

Corporate Office

301 South Texas Avenue

Bryan, Texas 77803

Phone: (979) 776-7700

sales@otisinstruments.com

Midland Office

3308 Norden Drive

Midland, Texas 79706

Phone: (979) 776-7700

sales@otisinstruments.com