Return Material Authorization

Return Material Authorization Instructions

Please complete this form in its entirety. The RMA form is to be used for any products that are being returned to Otis Instruments.

Once the repair RMA is quoted, you must respond within 30 days with a PO or the RMA will be returned unrepaired. User will be invoiced for the cost of the returned shipment.

To ensure that RMAs are handled in the timeliest manner possible, Otis Instruments requires that the RMA form be filled out and the RMA number you receive via email written on the outside of the box.
**RMAs received with no RMA number on the box will be returned unrepaired. User will be invoiced for the cost of the returned shipment. **
There will be a minimum one hour labor/diagnostic fee attached to every non-warranty RMA sent in for repair.
Otis Instruments is not liable for damage incurred during shipping to our facility. Equipment will be evaluated in the condition it is received in at Otis Instruments. Please ensure that any equipment sent to Otis Instruments is shipped and packed correctly.
There will be no charge for repairs that are covered by Otis Instruments’ Product Warranty. View our Warranty Statement.
All repairs that are not covered by Otis Instruments’ Product Warranty will result in a charge of: List Cost minus Distributor Discount.
All RMA items submitted on the same form below will be quoted as a single RMA. If separate RMAs per item needing repair are required, please submit an individual RMA request form for each item needing repair.

NOTE: BATTERIES SHIPPED TO THE OTIS INSTRUMENTS REPAIRS DEPARTMENT WILL NOT BE RETURNED TO THE SENDER. (EXCLUDING OI-315, OI-415, & OI-9100)

IN ORDER TO PROVIDE THE BEST SERVICE POSSIBLE, IT IS RECOMMENDED TO RETURN THE ENTIRE PRODUCT AS SHIPPED FROM OTIS INSTRUMENTS WHENEVER POSSIBLE, EXCLUDING BATTERIES, RAINGUARDS AND ANTENNAS.

WHEN RETURNING SENSOR ASSEMBLIES FOR REPAIR, PLEASE REMOVE THE ANTENNA, RAINGUARD AND BATTERIES BEFORE SHIPPING.

Please ship all products for repair to:

OTIS Instruments / Repairs

301 South Texas Ave.

Bryan, TX 77803

RMA Form
Return Material Authorization

Company Name *

Return Shipping Address *

Street Address

Street Address Line 2

City *

State *

Zip Code *

Country *

Customer Name *

First & Last Name

Customer Phone Number *

Area Code - Phone Number

Customer Email Address *

example@example.com

Please Select Your Salesperson *

Eligible Items for Repair - Item 1 *

Part and Serial Number

Quantity *

Issue Description *

(In Detail)

Item 2

Part and Serial Number

Quantity

Issue Description

(In Detail)

Item 3

Part and Serial Number

Quantity

Issue Description

(In Detail)

Do you agree to the terms and conditions of this form? *

I understand that once the repair RMA is quoted, I must respond within 30 days with a PO or the RMA will be returned unrepaired and that I will be invoiced for the cost of the returned shipment. *

I understand

Return Material Authorization

Return Material Authorization Instructions

RMA Form Return Material Authorization

RMA Form
Return Material Authorization